Frequently Asked Questions
Who is Candymachines.com?
Who is Candymachines.com?
Welcome to candymachines.com. For over 50 years, our family-owned and operated business has been specializing in the distribution of vending machines , gumball machines , gumballs, candy, and other bulk vending supplies . Candymachines.com has a great variety of vending machines and products, providing you with solutions for all your bulk candy vending needs.
What Are My Shipping Charges?
What Are My Shipping Charges?
Shipping charges will be added at check out based upon weight/size of your order and destination zip code. Our website will provide the best rate possible based on your location. If you'd like an exact price, add all items to your cart and proceed with checkout. You will be shown the total shipping cost prior to payment being required. You can also E-mail sales@candymachines.com or call us at 800-853-3941 to assist you with calculating your shipping amount. If the shipping charge is $0.00, your actual shipping charges will be added based upon weight/size of your order and destination zip code. Email sales@candymachines.com or call us at 800-853-3941 if you need this amount prior to shipment.
How Long Will it Take to Receive My Order?
How Long Will it Take to Receive My Order?
Order processing is generally done within 24-72 hours of receipt of your order. Shipping time will vary depending on items ordered and your location. A confirmation email stating the estimated production time will be sent to you within 48 hours of your order being placed.
In-stock machines typically ship within 3–7 business days after payment. Modified or customized machines typically ship within 6–8 weeks after payment and approval of any custom specifications. Processing times are estimates, not guarantees, and manufacturer delays may occur.
Coupons and Promotions
Coupons and Promotions
A max discount applies for coupons. One Coupon code per order unless otherwise noted. We reserve the right to not sell any products below our cost, and to limit quantities as necessary.
Price and Other Listing Errors
Price and Other Listing Errors
Listing errors are incorrect details about the product or pricing in item listings.
Some of the product details that may contain errors are:
- The item’s price
- The images or description (color, size, features, etc.)
- Quantity or what’s included
- Shipping Prices
If we catch a listing error while processing your order, we'll cancel your order.
- Canceling your order is the last thing we want to do, but it may be necessary when we find listings with incorrect details.
- If we need to cancel your order, we'll send you an email with the reason for cancellation.
We reserve the right to cancel item(s) and orders in accordance with our Terms of Use.
Product Changes
Manufacturers may update model numbers, specifications, designs, and graphics at any time without notice. Such changes do not entitle buyers to updates or replacements for machines previously sold or shipped.
Returns & Exchange
What is the Warranty Policy?
What is the Warranty Policy?
Machines are covered by the manufacturer's warranty, not by a separate warranty from us. Coverage length and terms vary by manufacturer and model and are listed on each product page.
Manufacturer warranties generally cover defects in materials and workmanship but typically do not cover labor, and they do not cover damage from vandalism, misuse, negligence, operation contrary to instructions, or repair or alteration by anyone other than an authorized service provider. You may need to register your machine with the manufacturer to activate warranty coverage. We're happy to help you contact the manufacturer for warranty service.
Our Mechanical Rhino vending machines carry a one-year warranty against manufacturer’s defects on the coin mechanisms. Shipping charges may apply.
What is Your Return/Cancellation Policy?
What is Your Return/Cancellation Policy?
Cancellation Policy: Orders may be cancelled before they ship by calling or emailing us. Cancelled orders are subject to a cancellation fee of 5% of the order total to cover non-refundable payment processing fees, plus any costs already incurred on special-order, modified, or customized items. Orders that have already shipped cannot be cancelled and fall under the return policy below. Modified and customized machines cannot be cancelled once work has begun. Cancellation requests may take 1–2 business days to process.
Standard ReturnsEligible items may be returned within 30 days of delivery with a Return Merchandise Authorization (RMA). Items must be unused, unassembled, and in their original packaging in resalable condition. Refunds are issued for the item price, less original shipping charges and a restocking fee of 25%. If your order shipped free, our actual shipping cost will be deducted from the refund. Customers pay return shipping unless the item is defective or we shipped the wrong item. Refunds are issued to the original form of payment within 5 business days after we receive and inspect the return.
Non-Returnable ItemsThese items cannot be returned, exchanged, or refunded, and all sales are final: modified machines, customized machines, gumballs and candy (for health and safety reasons), special-order items we do not normally stock, items that have been used, assembled, or are otherwise not in resalable condition, and all Seaga, AMS, and American Changer machines (see Machine Terms below).
How to Return an Item: Call 800-853-3941 or email support@candymachines.com with your order number, your name and contact information, the items you want to return, and the reason. We'll confirm eligibility and send you an RMA number and return address. Returns received without an RMA number will be refused. Pack the item securely, write the RMA number clearly on the shipping label, and ship using an insured, trackable method. Please email us the tracking number so we can watch for your return. We are not responsible for returns lost or damaged in transit.
Honor Period: Missing, Damaged, or Defective ItemsAny missing, damaged, or defective items must be reported within 30 days of delivery. Before contacting us, please check your packing list against your order confirmation, since larger orders may ship from more than one warehouse and arrive on different days. If we made an error, we'll cover return shipping and send the correct or replacement item. For freight shipments, damage must also be noted at the time of delivery (see Inspecting Your Delivery below).